DiskDupe is backed by a technical support system designed to offer you fast,
courteous service. To use it, please register your program immediately. If
you can't find the registration card sent with the program disk, you can submit
a copy of the registration card found on page 4 of the owner's manual. Then, if
you need assistance beyond what the manual can provide, you are entitled to
unlimited technical support for your current version of DiskDupe. The only
cost to you will be the charges for calling us.
If an error message is occurring then be sure to press F1 when the error
message occurs for the help screen on that error. If this does not help to
solve the problem then call us for technical support.
What to Do Before Calling:
In order for us to provide the best possible help, before calling please do
the following.
- Check the Help file in DiskDupe and follow the instructions it specifies for
that error. We continuously update the Help file and chances are good that the
solution to your problem is in there.
- Have the serial number of your DiskDupe program ready. This can be found on
the box, the disk label, and the DiskDupe Help|About dialog box which can be
accessed from the main screen by pressing [F9].
- Write down exactly what the problem is and what error messages appeared.
- Write down the types of drives and computer you are using.
- Be at your computer with DiskDupe running.
- Call the Technical Support number in the Help|About dialog box (press [F9]).
