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This error means there was no CD detected when the print file was sent to the printer. Either:
On PowerPro II try manually putting a CD in the tray, press ‘start’ button on printer, then ‘print’ button on printer. If it prints it is most likely a or maybe b.
Check alignment of printer. CD is not getting properly seated in printer tray. Make sure CDs are not warped. If printer indicates CD not Clamped when it obviously is clamped printer might have mechanical problems.
Both Powerpro 1 and Powerpro 2 work the same way to determine if the CD is clamped or not. There is a mechanism that physically clamps the disc. That mechanism has a flag that can interrupt a photosensor. When the tray is retracted a predetermined distance, that sensor status is checked. If the beam is still being interupted, the CD is not clamped. If the beam is not being interrupted, the CD is clamped.
On the PowerPro 1, the entire clamping mechanism can ‘stretch’ causing the CD to indicate not clamped. It is usually the L shaped clamping pin getting bent so the ‘hook’ not longer has a 90-degree bend. There is also a piece of sheet metal that transfers the force around the hole in the center of the tray. Remove the plate on the underside of the print tray to expose this piece. If this piece ‘stretches’ it can cause erroneous CD not clamped messages.
On PowerPro 2 the problem can have more causes. They can be, but not limited to:
The above list is in order of likelihood. Call CopyPro Technical Support at (925) 689 - 1200 Mon-Fri between 9am and 5pm PST for additional assistance
2) PowerPro series Printer doesn’t print when printing from applications
Also see PowerPro manual for additional setup tips.
3) Printing is faded, has 'smudges', or has vertical or horizontal unprinted lines in it.
Most printing issues can be fixed by doing one of the following:
4) The Powerpro prints, then starts to print a second time lower on the disc. It 'double prints.' The PowerPro 1 Thermal printer prints about 3/4 of the disc then shows vert stepper error in the LCD and just makes noise.
The print file sent to the printer was intended for the Color ribbon and the monocolor ribbon is installed in the printer. Printer driver must be switched to monocolor.
In WINNT start/settings/printers then right click Powerpro and select Document defaults then select advanced. Set color mode to grey scale or monocolor. In WIN98 start/settings/printers right click the powerpro and choose properties. Click the graphics tab then click the Color button. Specify 'Print in Black and White only' then OK Apply OK.
In WIN2000 Start/settings/printers, right click Powerpro and select printing preferences, click advanced button then select Monocolor as color mode under Document Options.
In Win XP start/printers and faxes then right click the PowerPro and choose 'printing preferences'. Click 'advanced' button then select Monocolor as color mode under Document Options.
5) What is "print process creation failure?" or "unable to load CdPainter.exe"
CdPainter was not able to be accessed along with the path to the label file. Make sure CdPainter is installed in C:\program files\copypro\cdpainter. Redesign your label and save it in that directory.
If saving into other folders is desired add C:\program files\copypro\cdpainter to the path.
In win98 add Path=%path%;"c:\program files\copypro\CdPainter" to the autoexec.bat.
In NT or 2000 add ;c:\program files\copypro\cdpainter to the path under environmental variables.
6) My label printed with the .bmp or .jpg. missing, corrupt, with errors.
The associated bmp or .jpg. was not along the same path is was when the CD label was first created. (i.e. brought over on a floppy then the floppy was removed.) Choose ‘embed all pictures’ in CdPainter prior to saving or put the .jpg files on the hard drive before you save. You can also enable the 'Embed All Pictures' under the 'Settings' menu in CdPainter. This will save the graphics into the label file.